Refunds and Returns Policy
Our refund and returns policy lasts 14 days after you received the product you purchased, usually from the date delivery has been made according to the tracking updates. We can offer you a full refund or exchange, but the buyer must pay for the return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at su*****@ok********.ca.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective, or damaged, or if the product you received is not what you ordered. If you need to exchange it for the same item, send us an email at su*****@ok********.ca and send your item to: OK Delivery c/o BC Tree Fruit Market – 826 Vaughan Ave., Kelowna B.C. V1Y 7E4.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: OK Delivery c/o BC Tree Fruit Market – 826 Vaughan Ave., Kelowna B.C. V1Y 7E4.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at su*****@ok********.ca or call 250-878-9683 for questions related to refunds and returns.