FAQ – FAQ – Welcome to our Frequently Asked Questions page. We try to answer your questions about the website, it’s content, and functionality. Change is inevitable and we do our best to stay on top of it at all times. If you don’t see something that you would like to see within our FAQ page, please let us know and we will do our best to accommodate you.

If there are other questions that you need answers to, please let us know by dropping us a note on our contact form. We will consider the request, and most likely add it to our FAQ page.

SPECIAL NOTE: Please refrain from sending us unrealistic Questions to Add, Vulgar Comments, or Disrespectful Comments.

Thank you, OK Delivery

Our Service FAQ's

YES, as of January 1, 2022, OK Delivery now takes phone Orders.

NEW INFORMATION! Due to popular request, we will be opening up an order desk for taking phone orders! The New Telephone Order Line is: 250-878-9683

The reason why we wanted people to use the website, was to save themselves time by shopping from home using their laptop or desktop computer, plus mobile ordering.

An average delivery time for an order is 30 mins - 4 hours.

We try to get your order to you as soon as possible! Whereas, curbside pickup is always ready within 2 hours.

We recommend the Next-Day delivery service, because it is more of a scheduled route delivery, and it is more organized.

Honestly, they might be competitors indirectly, but they buy from the big grocery stores, and we buy from your local, mom & pop type stores. Small stores need the business too!

Whereas bigger grocery stores Import most of their products, if not all of them. OK Delivery on the other hand supports Local vendors, growers, and manufacturers. Therefore, we do not import anything, and we Buy Local!

We try to source the Best and Freshest Products to add to our Store, if the products are not listed on our store, we don't sell them, yet.

Kelowna, Lake Country (Winfield), Vernon, Armstrong, Enderby, Grindrod, Mara Lake, Sicamous, Salmon Arm, West Kelowna (Westbank), Peachland, Summerland, Penticton, Okanagan Falls, Oliver, Osoyoos, Keremeos, Hedley, Princeton

We now deliver across Canada to all major City's, some City's are not listed on our service page under Canada Wide, until an order has been placed from that area.

The experience we have within the courier and transport industry goes back to 1993.

When you offer an unrealistic delivery time to your customers, and are late for what ever reason, customers begin to lose hope in getting their goods on time and will start to look elsewhere for the service you offer.

We offer up to a 4 hour delivery time, because we can deliver to each of our destinations within a 4-hour time frame. We do not want to promise something we cannot deliver on. In fact, most places we deliver to right now are receiving delivery of their orders within 2 hours.

The steps we take to bring your groceries to you are as follows:

  1. First, we pick up the products you order from various vendors which could take up to an hour, and the products you might order could come from more than one vender or grower
  2. Your product is then brought back to our packaging facility to be completed
  3. We then have one of our drivers pick-up your order and deliver it to you, unless you have chosen our Curbside pick-up
  4. Our curbside pick-ups are usually ready to go within 2 hours

Therefore, we would rather be up front with our customers. After all, we do not sell products for the large grocery stores, we support the local vendors and growers, by selling their products!

The MINIMUM amount you have to spend for a Local delivery service is $35

The MINIMUM amount you have to spend for a Canada Wide delivery service is $60

For FREE DELIVERY, please refer to our Services section, on the About page.

Account Service FAQ's

Yes. However, an account will be created for you automatically when you place your first order.

An account is required with a valid email address for placing orders.

No. You will never have to pay for an account on our system. However, we will be implementing an OPTIONAL monthly fee in the future if you want to have all your deliveries for FREE!

What this would mean for our customers, you would not have to have a Minimum Order to receive FREE Delivery.

Vendors are paid every 2 weeks, which is due to our Online Credit Card processor who settles our payments every 7-10 business days.

Our Telephone ordering service will be available sometime after Christmas. The telephone ordering service was inspired by the need to service people with no internet. It is primarily the elderly so far who have called our main number to place orders, but it will essentially be available to anyone wanting to place an order over the phone.